Shipping, Delivery & Returns
Please refer to the shipping time we offer at checkout. It will provide the expected delivery time. The usual shipping time is up to 2 weeks for most orders (See below for order timeline details). You can also request "Skip The Line" or expedited shipping at checkout.
- Artwork Creation: 1 to 2 business days.
- Quality Check & Printing: 2-5 business days.
- Shipping: 4 to 15 business days, depending on your location.
TRANSIT TIMES ESTIMATES
- USA: 4-5 business days
- UK, Australia, Canada, Mexico: 5-7 business days
- Europe: 5-10 business days
- Rest of The World: 10-15 business days
We offer a "Skip The Line" option. This moves your artwork creation to the front of the queue. It does not speed up the courier's shipping time.
Are you ordering as a gift and not enough time for shipping? Check out Iconic Paw gift cards!
Shipping Cost: We offer FREE global shipping on all orders over $100. For orders under $100, we charge a flat rate shipping fee of $9.95
Additional Photos or Revisions: If your order requires a new photo or revisions, please understand that this will lengthen the production time.
More Questions? You can review our FAQ page here if you need a fast answer. Please get in touch with us via the chat bubble on our site or email at email@example.com (we reply within 24 hours).
100% NO-RISK MONEY BACK GUARANTEE
Our 100% no-risk money-back guarantee lasts 60 days after your order's delivery date.
If you received the wrong product, incorrect size, incorrect print, or your product was damaged in transit, please get in touch with us as soon as possible with a photo of the product received, and we will issue you a replacement.
Orders can be modified or canceled within 5 hours of placing your order. If 5 hours have passed, the modification or cancellation will be granted at our discretion. The reason for this is because our artists begin processing and designing your custom artwork soon after your order is placed.
If you've had your order for over 60 days, we will no longer honor the offer of a refund or exchange. But please get in touch with us, and we will see what we can do to help!
If we need your order returned, our return shipping address is:
21143 Hawthorne blvd
Torrence, CA 90503