Shipping, Delivery & Returns
USA: Orders arrive within 11-14 days from the date of purchase.
UK, Australia, Canada, Mexico & Europe: 12-15 days from the date of purchase
We also offer a "Skip The Line" option. This moves your artwork creation to the front of the queue. It does not speed up the courier's shipping time.
Are you ordering as a gift and not enough time for shipping? Check out Iconic Paw gift cards!
Shipping Cost: We offer FREE global shipping on all orders over $100. For orders under $100, we charge a flat rate shipping fee of $9.95
Please Note: If your order requires a new photo, please understand that this will lengthen the production time.
More Questions? Please contact us via the chat bubble on our site or email at firstname.lastname@example.org. Review our FAQ page here, and our customer service team is on standby at email@example.com. We typically reply within 24 hours.
100% NO-RISK MONEY BACK GUARANTEE
Our 100% no-risk money-back guarantee lasts 60 days after your order's delivery date.
All our portraits are painstakingly digitally hand-painted so please allow the following number of days for us to create and deliver your portrait.
- Artwork Creation: 1 to 2 business days.
- Production and Quality Check: 5 business days.
- Shipping: 5 to 10 business days depending on your location.
If you received the wrong product, or incorrect size, or incorrect print, or your product was damaged in transit, please contact us as soon as possible with a photo of the product received, and we will issue you a replacement.
If 60 days have passed since your order was received, unfortunately, we will no longer be able to offer a refund or exchange. But please contact us, and we will see what we can do to help!
If we need your order returned, our return shipping address is:
21143 Hawthorne blvd
Torrence, CA 90503
ORDER CHANGES AND CANCELLATIONS
Orders can be modified or canceled within 5 hours of placing your order. If 5 hours have passed, the modification or cancellation will be granted at our discretion. The reason for this is because our artists begin processing and designing your custom artwork soon after your order is placed.