Questions & answers
Everything to know before creating.
How does the free preview work?+
Choose a portrait style, upload one clear photo, and we’ll create a protected preview of your pet. No account or credit card is required to see it.
What kind of photo should I upload?+
Use a clear, well-lit photo where your pet’s face, eyes, coloring, and important markings are easy to see. Avoid blur, heavy filters, screenshots, and photos taken from far away.
Will the portrait still look like my pet?+
Yes—that recognition is the point. We preserve the facial structure, coloring, markings, expression, and little details that make your pet unmistakably yours while applying the style you chose.
Can I choose a style before uploading?+
Yes. Browse the portrait gallery and choose the style that feels most like them, or begin with your photo and explore styles as you create.
Can I adjust my preview?+
Yes. You can refine your instructions or try another style before choosing the digital portrait or canvas you want to order.
Does the preview contain a watermark?+
Your preview is protected so you can see the artwork before buying. Your purchased digital portrait is high-resolution and watermark-free.
What is included with a canvas?+
The Canvas Portrait is a premium stretched canvas. The separate Framed Canvas Portrait adds a black floater frame and includes the matching digital portrait free.
What canvas sizes are available?+
Choose 8 × 10, 12 × 15, 16 × 20, 24 × 30, or 32 × 40 inches. Portrait styles print at 4:5, while landscape styles use the matching 5:4 orientation.
How does checkout work?+
Choose Digital Portrait, Canvas Portrait, or Framed Canvas Portrait, then continue to secure Shopify checkout. The framed product includes the digital portrait automatically with no second checkout or $39 charge.
How long will my order take?+
Artwork typically takes 1–3 business days, followed by 2–5 business days for production. Shipping varies by destination; most orders arrive within 1–2 weeks.
Can I cancel or change my order?+
You can request a change or cancellation within 5 hours of placing your order. After that, we may still be able to help, but custom artwork and production can begin quickly.
Do you ship internationally?+
Yes. We ship to the USA, Canada, the United Kingdom, Australia, Europe, and many other destinations. Available options and timing are confirmed at checkout.
What if my order arrives damaged or incorrect?+
Contact support within 7 days of delivery with clear photos of the item and packaging. We’ll review the issue and generally send a replacement when appropriate.
Can I order a digital file only?+
Yes. Choose Digital Portrait for a watermark-free, high-resolution file without a physical canvas.
How are my uploaded photos used?+
Your photos are used to create your custom pet portrait. We do not sell, reuse, or distribute them for other purposes.
Where can I find portraits I already created?+
Your generated portraits are saved in My Portraits on the same device and browser where you created them.